Heritage Plumbing Inc

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About Heritage Plumbing Inc
Heritage Plumbing Inc delivers plumbing and septic services to Ball Ground, Georgia and the surrounding communities. The company maintains a 4.9-star rating across 304 customer reviews, reflecting consistent service quality that homeowners in the area have come to trust. Operating from Ball Ground's historic downtown district, the team handles both residential and commercial plumbing needs, offering everything from routine maintenance to emergency repairs. Their service menu covers drain cleaning, water heater installation and repair, septic tank pumping, leak detection, and complete pipe replacement.
What distinguishes Heritage Plumbing is their breadth of certifications and commitment to responsiveness. The company holds multiple credentials including Septic Tank Certification, Med Gas Certification, Backflow Prevention Assembly Tester status, Confined Space Certification, OSHA Certification, and DHEC Certifications. They advertise round-the-clock emergency service, a valuable option for homeowners facing sudden leaks or system failures. Unlike contractors who focus exclusively on residential work, Heritage Plumbing also serves commercial clients, handling projects ranging from tenant finish to complex commercial plumbing installations.
Customer reviews highlight specific technicians who deliver the level of service that generates five-star ratings. One reviewer describes Tony arriving the next day after a water heater leak, completing the repair promptly. Another review names Vic and Tony, noting they explained maintenance on a new water heater and managed to fit the customer in on the same day. A third review recounts Tony identifying a problem during a toilet repair that could have become a major issue, then providing a referral to address that separate concern. These accounts illustrate the diagnostic thoroughness and proactive communication that customers repeatedly praise.
What Customers Say
All 304 reviews carry five-star ratings, with customers frequently praising technicians Tony, Vic, and Tom Phillips. Reviewers consistently mention same-day or next-day service, emergency responsiveness, and honest assessments that go beyond the immediate repair.
Working Hours
| Sunday | Closed |
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| WednesdayToday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | 9 AM–5 PM |
Services
Drain Cleaning & Sewer Service
Video camera inspection followed by water jet clearing for stubborn drain and sewer line blockages.
Water Heater Installation & Repair
Service on tank, tankless, hybrid, and thermal expansion water heaters with same-day repair options.
Septic Tank Services
Pumping, root clearing, drain-field installation and repair, and annual maintenance guidance.
Pipe Repair & Replacement
Polybutylene pipe replacement using trenchless methods, water line repiping, and leak detection.
Water Treatment Systems
Whole home water filtration, softening, reverse osmosis, and UV disinfection system installation.
Commercial Plumbing
Full commercial service including backflow prevention, grease traps, and greywater recycling systems.
Emergency Plumbing
Round-the-clock emergency service for residential and commercial customers facing urgent issues.