Dekalb County Water & Sewer Service

DeKalb County Water & Sewer Service operates as the primary water utility provider for residents of DeKalb County, Georgia, including Decatur, Lithonia, and surrounding communities. The department manages water distribution, sewer collection, and billing for both residential and commercial properties within the county limits. With 237 customer reviews yielding a 1.9-star average rating, the utility has faced significant feedback challenges in recent years. Operating hours are Monday through Friday from 8 AM to 5 PM, with the main office located in Decatur. Property owners and tenants in the county jurisdiction interact with this department for new service connections, billing inquiries, and emergency shutoff requests.

The utility maintains an online billing portal for account management and automatic payment enrollment, a system modernized in recent years according to positive reviewer feedback. Emergency services include water shutoff for flooding or major leaks, though response times have drawn criticism in customer reviews. The department processes landlord and tenant service transfers under county ordinances, requiring new applications when tenants vacate. Service restoration following disconnection typically requires a new application and may involve deposit requirements based on account history.