Mold Remediation Pros

Mold Remediation Pros operates as a water damage restoration service based in Decatur, Georgia, specializing exclusively in mold inspection, testing, cleaning, and full-scale remediation for residential and commercial properties. The company maintains standard business hours Monday through Friday from 8 AM to 5 PM, with Saturday and Sunday reserved for pre-scheduled emergencies. Across seven verified customer reviews, the business holds a solid 3.9-star rating, with four reviewers awarding perfect five-star scores. The contractor serves Decatur directly alongside surrounding communities including Albany and Cartersville, addressing both visible surface mold and hidden airborne spore contamination that requires specialized HEPA air scrubbing equipment for complete removal.

What distinguishes this contractor from general water damage companies is their dedicated focus on the four-phase remediation protocol: initial assessment in three stages (before, during, and after treatment), containment measures to prevent cross-contamination, full removal of all organic growth, and permanent moisture control to address the root source. They utilize professional HEPA air scrubbers and air exchange systems capable of capturing microscopic debris that standard filters miss, and they evaluate whether HVAC duct cleaning is necessary following remediation to prevent spore redistribution. Unlike competitors who recommend immediate full treatment, technician Patrick once guided a homeowner through independent cleaning of minor attic mold after diagnosing the source as improper insulation on access stairs, waiving the consultation fee entirely.

Customer experiences reveal the human side of this operation. Patrick earned specific praise for taking time to educate a client on attic ventilation and preventive measures rather than upselling unnecessary services. Manuel Moore described the team as careful, transparent, and professional with reasonable pricing, while another reviewer noted the technician thoroughly explained the remediation process before beginning work. However, two reviews detail significant concerns: Owen Reid reported visible mold remaining after treatment, rude dismissiveness when requesting follow-up, and a no-show for a scheduled appointment, while Andre Barrett claimed the phone representative hung up on him and questioned the 24-hour availability advertised elsewhere.