SERVPRO of Decatur

Water damage restoration service
4.9(158 reviews)
315 W Ponce de Leon Ave, Decatur, GA 30030
SERVPRO of Decatur

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About SERVPRO of Decatur

SERVPRO of Decatur is a water and fire damage restoration contractor serving the Decatur, GA metro area including Atlanta, Scottdale, and Avondale Estates. Backed by 157 verified client reviews averaging 4.9 stars, this locally-positioned franchise combines national-brand resources with personalized, hands-on restoration services. The team operates around the clock, 365 days a year, responding to water emergencies, fire damage, and related property losses throughout DeKalb County.

What distinguishes SERVPRO of Decatur is their comprehensive pack-out and content restoration service, a specialty that separates them from basic water extraction companies. Beyond drying walls and flooring, their team carefully catalogs, packs, and stores household belongings while restoration progresses. This careful handling of personal possessions reflects their broader fire damage expertise, where technicians regularly manage soot removal, smoke deodorization, and salvage of irreplaceable items.

Reviewers consistently single out team members by name for exceptional care. Joanne Coates describes working with Alfredo as a joyful experience, noting his step-by-step communication that made invasive repairs feel manageable. Following a house fire, Melissa White's family praised Emily, Maddie, and Katie-Ann for going far beyond technical work, their team fed and comforted the family's cats during the weeks the family was displaced. Nannette Roberts similarly credited Emily, Maddie, and Nikki for thorough soot removal from every surface, calling their work courteous and kind beyond expectations.

What Customers Say

Every reviewer awarded 5 stars, with 4 of 5 visible reviews specifically naming technicians by team, Alfredo, Emily, Maddie, Katie-Ann, and Nikki each receiving direct commendation. Themes spanning reviews include thorough surface-by-surface cleaning, proactive arrival communication, and compassionate handling of displaced families' pets and belongings during extended restoration projects.

4.9 · 158 reviews
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Working Hours

SundayOpen 24 hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayTodayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours

Services & Details

Service options

Onsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Frequently Asked Questions