Firestone Complete Auto Care

Firestone Complete Auto Care at 4309 Lawrenceville Highway in Lilburn, Georgia delivers automotive maintenance and tire solutions to drivers throughout Gwinnett County, including the nearby communities of Tucker and Norcross. This location operates under Store# 029289 and maintains consistent weekday hours from 7 AM to 7 PM, with Saturday service ending at 6 PM and Sunday hours from 8 AM to 5 PM. The shop has earned a 4.1-star rating from 412 customer reviews, reflecting a pattern of efficient service completion that several reviewers specifically praised as avoiding the lengthy wait times often associated with franchise auto service centers.

This particular Firestone location distinguishes itself through an extensive tire inventory featuring Bridgestone products alongside the Alenza luxury performance line. Customers can access the tire decision guide and shop-by-vehicle tools directly through the location's website, enabling informed purchases before arriving. The service advisors maintain transparent communication about repair timelines and pricing, with reviewer Latina Callender noting competitive rates combined with professional explanations of recommended work.

Multiple reviewers highlighted interactions with specific staff members who elevated their service experience. Francisco, serving as service advisor, received particular recognition from customer HENRY TYME for going above and beyond to research complex diagnostic concerns on a 2011 Saab, demonstrating willingness to address non-routine vehicle needs. Technician Demond was cited for sharing vital vehicle knowledge during service appointments. Bilingual manager Mr. Valencia enables seamless service for Spanish-speaking households, a capability reviewer Lorena de Paula identified as essential for her family's visit.