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Claim This BusinessDream Steam Cleaning has served Des Moines homeowners since 1983, when the founder launched with a single van and a commitment to thorough, reliable carpet care. Now a multi-location operation serving Ames, Waterloo, Cedar Rapids, and Omaha, the company maintains a 4.7-star average across 182 Google reviews, a volume that reflects three decades of repeat customers and referrals. All technicians hold IICRC certification, and the business operates 24 hours a day, 7 days a week to accommodate emergency water damage and other urgent situations.
What distinguishes Dream Steam from standard carpet cleaners is their investment in restoration services most residential cleaning companies delegate to subcontractors. Their team handles water damage mitigation, fire damage repair, mold remediation, and biohazard cleanup, work that requires specialized training and equipment beyond typical steam extraction. The company pairs this capability with a proprietary hot-water steam extraction process followed by rinsing and thorough vacuuming, a sequence designed to lift deep-set stains while accelerating dry time. This dual focus means one phone call addresses both routine carpet refreshes and catastrophic property emergencies.
Reviewers consistently name the technicians who exceed expectations. Shawn earned praise for walking homeowners through every step of air duct cleaning, sharing before-and-after photographs and explaining what each phase accomplished. Emily restored a light tan kitchen carpet that the homeowner describes as "beyond cleaning" after six years of wheelchair traffic, calling the result "spotless." Nathaniel received commendation for punctuality, professionalism, and the rare gesture of locking up after finishing work, prompting one customer to request him by name for all future property cleanings.
Of 182 reviews, 12 mention specific technicians by name, with Shawn, Emily, and Nathaniel receiving multiple mentions for their communication style and thoroughness. The sole 1-star review cites an unresolved pet odor issue and billing confusion, while all positive reviews reference either the 30+ year expertise or the company's responsiveness during water damage emergencies.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
30+ year expertise with steam extraction, rinse, and vacuum process designed to lift deep stains and accelerate dry time.
Professional cleaning and sealing that removes embedded grime and prolongs tile lifespan.
IICRC-certified technicians inspect fabric to determine appropriate cleaning methods for furniture and upholstery.
Inspection-based approach using gentle yet effective solutions tailored to rug materials and construction.
Certified technicians remove dust, allergens, and contaminants to improve indoor air quality.
Professional vent cleaning reduces fire risk and improves dryer efficiency.
Full-spectrum mitigation for water damage, storm damage, fire damage, mold, and biohazard cleanup.