Smith's Sewer Service Inc.

Smith's Sewer Service Inc. operates as a plumber in Johnston, Iowa, delivering sewer and drain solutions across the greater Des Moines metropolitan area. The business maintains a 4.6-star rating drawn from 534 customer reviews, reflecting consistent service quality in a demanding trade. Technicians including Jeremy, Jacob, Tommy, Pat, and Zach regularly appear in feedback for their diagnostic precision and thorough cleanups. The company serves Johnston and Urbandale alongside surrounding Central Iowa communities, responding to both scheduled maintenance calls and urgent backup situations.

The company distinguishes itself through a straightforward business model that avoids tiered service packages or membership upsells, a practice several reviewers specifically appreciated. Their website emphasizes honest solutions over sales tactics, backed by what they describe as a real workmanship warranty rather than a limited service guarantee. This approach resonates with homeowners who have experienced pushy pricing elsewhere. The business operates around the clock every day, ensuring a technician can reach properties when blockages or backups occur, including holidays and after hours.

Reviewer accounts paint a picture of responsive service for stressful situations. One homeowner in Urbandale described how Pat and Zach camera-inspected her sewer line following a January backup, identifying cast iron pipe deterioration caused by intrusive roots. They provided video proof of the issue and cleared the blockage without finding additional problems. Another reviewer noted a technician arrived within 90 minutes on a holiday, resolving a problem that another plumbing company had missed six months earlier. The recurring theme across feedback involves technicians who explain what they find, work efficiently, and leave the space clean.