Dey Distributing

Dey Distributing operates as an appliance parts supplier serving Urbandale, Iowa, and surrounding communities with a 4.7-star rating accumulated across 77 customer reviews. The business maintains a physical storefront located in Urbandale, enabling homeowners to obtain replacement components directly without waiting for shipping. Their inventory includes electrical controllers, heating elements, refrigeration components, and specialty items such as hard-to-find light bulbs for refrigerators and freezer systems. The supplier is open Monday through Friday from 8 AM to 5:30 PM, with Saturday hours extending to noon for residents who need same-day parts during weekend projects.

What distinguishes this parts supplier from online-only options is their commitment to immediate availability and technical verification. Multiple reviewers specifically mention that staff tested existing components to confirm whether replacement was actually necessary, rather than automatically processing a sale. This diagnostic approach prevented unnecessary purchases, with one reviewer noting a counter team member determined their compressor start capacitor was functioning properly after testing the old part. The business also maintains a searchable online parts database, allowing customers to confirm stock availability before making the trip to their Urbandale location.

Customer experiences highlight several scenarios where same-day parts proved critical. One reviewer required a controller for their daughter's oven on urgent basis and received the correct component within an hour, avoiding extended wait times that shipping would have imposed. Another customer facing a malfunction during state fair preparation located a replacement coil through the website, drove to the storefront, and completed the repair within a single trip. Staff members identified by name in reviews include Tim, whom customers described as knowledgeable in verifying correct part numbers for specific appliance models.