General Parts Group

General Parts Group operates as an appliance repair service in Urbandale, Iowa, maintaining a 3.6-star rating across 18 customer reviews. The business responds to service calls Monday through Friday from 8 AM to 4 PM, offering standard appointment scheduling for residents throughout the Des Moines metropolitan area. While the company does not publish its founding year or licensing information publicly, customer feedback indicates experience with multiple appliance brands and repair scenarios ranging from emergency diagnostics to scheduled part replacements.

Website information for this contractor remains limited, making specific service distinctions difficult to confirm through official channels. Review commentary suggests the company handles appliance repairs across multiple categories, though the precise brand partnerships or specialty certifications visible on their website could not be verified. Customers reporting positive experiences cite knowledgeable technicians and effective repairs, while negative reviews center on billing practices and communication gaps rather than technical competency.

Customer reviews reveal named individuals and specific service experiences worth noting. One reviewer (Cathy) described an extended part-order delay managed by a manager identified as Kena Warren, citing poor communication and disputed pricing on a $2,100 repair. Another reviewer (William Mount) reported friendly, helpful, and knowledgeable staff without naming a specific technician. A reviewer named Dennis J Epps simply stated the team did a great job. Notably, one customer (David) commented that the service technicians themselves are good people, with criticism directed at management. The positive reviews that do exist suggest consistent technical skill when communication and billing processes function properly.