Comfort Masters Service Experts
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Service Experts Chicago operates as the former Comfort Masters Service Experts, establishing roots in Chicagoland since 1969. Based in Addison, Illinois, this contractor has accumulated 361 verified client reviews generating a 4.8-star average rating, reflecting decades of continuous service to the western suburbs and surrounding DuPage County neighborhoods. The company maintains round-the-clock availability, meaning a homeowner facing a midnight heating failure or weekend air conditioning collapse can reach live dispatch at any hour through their primary line at (847) 623-7300. Whether calling for a diagnosis on a vintage ranch house system or coordinating a full replacement in a newly constructed colonial, the dispatcher's scripts reflect familiarity with Addison permitting requirements and regional building codes applicable to homes ranging from mid-century ranches to modern developments.
What distinguishes Service Experts Chicago from neighboring independent technicians is their dual position as locally-managed operations backed by national brand infrastructure, an arrangement rarely encountered in the suburban HVAC trade. Their ACE certification program represents factory-standard training specific to the Lennox equipment they install, a manufacturer relationship that yields parts availability no independent parts-chaser can match. Beyond conventional heating and cooling, they maintain in-house capabilities for water treatment systems addressing Addison's moderately hard municipal supply, plus indoor air quality solutions involving media filtration and ventilation balancing. The current promotional structure offers Tiered savings up to $1,500 on new system purchases, with financing terms extending beyond standard 12-month promotional periods, making large-ticket replacements accessible to homeowners preferring monthly budgeting over lump-sum expenditure.
Reviewers repeatedly name specific technicians handling circumstances beyond routine maintenance calls. Gary Robinson's submission describes Larry and Nick installing a complete air conditioning system in a seventy-plus-year-old Addison residence, a scenario involving ductwork modifications and refrigerant line routing through original brick facade. Ryan Ambrose's account documents a Friday emergency call resulting in Tuesday full system installation, with the crew of Chris, Jeff and Marc completing furnace and air conditioner swap within four working days. Barb Jenkins details twenty years of ongoing relationship, referencingJorge's diagnostic visit for a frozen coil, followed by Craig and Isaiah's installation of a replacement Lennox outdoor unit that her husband specifically noted for operational silence compared to the prior aged compressor.
What Customers Say
351 of 361 reviewers award five stars, with technicians Larry, Nick, Chris, Jeff, Marc, George, Nester, Jorge, Craig and Isaiah receiving individual name recognition across multiple accounts. The eight reviews below five stars cite billing disputes rather than technical competence, describing office communication gaps rather than installation quality concerns.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| TuesdayToday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
AC Repair & New Installation
Complete split-system and package-unit replacement, featuringLennoxequipment tiers from single-stage through modulating efficiency ratings.
Heating Furnace Service
Gasforced-air furnace diagnosis, ignitor replacement, heat-exchanger repair, and fullsystem replacement coordinating with existing thermostat infrastructure.
Heat Pump Systems
Variable-speed heat pump installation for owners seeking integrated heating and cooling from single equipment footprint.
Plumbing & Water Heaters
Water heater tank replacement, tankless conversion consultation, basic pipe repair, and municipal supply water treatment integration.
Indoor Air Quality Solutions
Media filtration upgrades, whole-home ventilation balancing, and UV germicidal irradiation systems addressing allergen and mold concerns.
Ductwork Design & Repair
Supply and return trunk modification, branchtakeoff rebalancing, and leak sealing for older residential distribution systems.
Commercial HVAC Systems
Light-commercial rooftop unit maintenance and replacement for small businessowners in the Addison light-industrial corridor.