ACE Heating & Cooling

ACE Heating & Cooling operates as a 24/7 HVAC and plumbing contractor serving Crystal Lake, Illinois, and surrounding communities including Elgin, Hoffman Estates, Mundelein, and Algonquin. The company also maintains a presence in California, servicing Lodi, Elk Grove, and nearby cities. With 61 customer reviews yielding a 3.8-star average rating, the contractor has established a measurable track record in the region. The business offers comprehensive heating and cooling services alongside plumbing installation and repair, positioning itself as a multi-trade provider for residential customers seeking coordinated system work.

The contractor distinguishes itself through round-the-clock emergency availability, a $19.97 diagnostic clean-and-check promotion, and a Members Club program offering ongoing maintenance benefits. Service offerings extend beyond traditional HVAC to include geothermal heating and cooling systems, ductless mini-split installations, and tankless water heater setups. The company provides smart home integration through Wi-Fi thermostat installation and standby generator setup. A RiteBid estimating system allows customers to request competitive quotes, and bilingual support accommodates Spanish-speaking clientele.

Customer reviews document specific service experiences worth noting. One homeowner described an installation that required follow-up corrections to address an improperly attached humidifier, missing gas-line drip leg, and filter-rack gaps discovered during a subsequent inspection. Another customer reported vent-pipe damage discovered two years after warranty work, with water leakage originating from a cracked connector. A third reviewer detailed a humidifier installation that initially caused system shutdown, followed by a tankless water heater setup complicated by inadequate gas-meter capacity requiring utility upgrade. These documented scenarios illustrate the types of issues customers have encountered.