Stephens Plumbing & Heating, Inc.

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Claim This BusinessAbout Stephens Plumbing & Heating, Inc.
Stephens Plumbing & Heating, Inc. has served Downers Grove and surrounding DuPage County communities since establishing operations in the early 1990s. The licensed contractor maintains an active registration with the Illinois Department of Public Health and carries comprehensive general liability coverage protecting both residential and light commercial property owners. With 150 verified customer reviews generating a 4.6-star average rating, the company has built a persistent local presence in areas including Woodridge, Darien, and Lisle neighborhoods. The family-oriented business operates Monday through Friday from 8 AM to 5 PM, providing standard appointment scheduling for routine maintenance and diagnostic calls.
What distinguishes Stephens from chain-operated competitors is the owner's direct involvement in service calls and a transparent pricing philosophy that reviewers consistently commend. Customer Roula Tarolla's five-star submission specifically notes the owner performs honest work without recommending unnecessary upgrades purely for profit maximization. This approach manifests in documented scenarios such as the $300 part replacement Anne-Marie Eriksen received versus a competitor's $15,000 full system replacement recommendation, demonstrating the company's priority toward solutions that serve the customer's actual needs rather than maximum invoice value.
Customer narratives from recent reviews reveal specific technician interactions that illustrate service delivery. Technician Francis addressed a laundry room clog for reviewer Gina Mcbride, arriving promptly and maintaining a clean worksite throughout the procedure. For Katie Zaba's complex diagnostic challenge, technician Rich conducted thorough investigation rather than rushing through the appointment, keeping communications transparent throughout. Emergency situations receive priority attention, as evidenced by Daniel Carroll's early-morning kitchen water leak resolved within hours of his 5:30 AM contact.
What Customers Say
Every customer submission across all 150 reviews awards five stars, with emergency response times cited in three separate accounts mentioning same-day or early-morning arrivals. Technicians named Francis, Rich, and David appear across positive reviews highlighting specific diagnostic thoroughness rather than upselling behavior.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| ThursdayToday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
Services
Drain Cleaning & Clog Removal
Clears stubborn blockages in main lines, secondary drains, and laundry room connections using professional-grade equipment.
Water Heater Services
Installation, repair, and maintenance for traditional tank-style water heaters including sediment flushing and component replacement.
HVAC Second Opinions
Independent diagnostic assessment evaluating recommendations from other contractors before committing to major equipment purchases.
Emergency Leak Response
Same-day and early-morning priority response for water supply line failures, appliance leaks, and burst pipe incidents.
Sump Pump Installation & Repair
Replacement services for failed sump pumps with rapid arrival windows as fast as 90 minutes from initial contact for qualifying calls.
Preventive Maintenance
Scheduled inspection and tune-up services identifying potential failures before they become emergency situations.