Tec Excelsior
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About Tec Excelsior
Tec Excelsior operates as an air conditioning system supplier serving the Lansing, Illinois community and surrounding Cook County neighborhoods. With a rating of 3.4 stars derived from five customer reviews, the business maintains standard operating hours from 7 AM to 5 PM on weekdays, with Saturday availability until noon. This supplier focuses primarily on fulfilling AC equipment orders and processing parts requests for residential and light commercial customers in the region.
Given the absence of documented brand partnerships or specialized service offerings on their digital platforms, Tec Excelsior distinguishes itself through consistent availability during peak summer months when cooling needs intensify. The straightforward pricing model and direct counter service appeal to homeowners seeking immediate parts procurement without extended wait times.
Customer feedback presents a divided perspective. Marc Brewer awarded a full five stars recounting years of positive experiences, while Kevin Zwickl described prolonged wait times exceeding forty-five minutes during order processing and perceived dismissive interactions at the front counter. Eamon Polanski noted a decline in service quality compared to previous years. These conflicting accounts suggest that individual customer experiences may vary significantly based on timing and staffing conditions.
What Customers Say
Three of five reviewed customers express dissatisfaction with wait times and staff demeanor, while one long-term patron rates the service five stars citing ongoing positive encounters. The contrasting feedback indicates inconsistent customer experiences rather than uniformly positive or negative service.
Working Hours
| Sunday | Closed |
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–5 PM |
| WednesdayToday | 7 AM–5 PM |
| Thursday | 7 AM–5 PM |
| Friday | 7 AM–5 PM |
| Saturday | 8 AM–12 PM |
Services
Air Conditioning Equipment Sales
Supply of residential and light commercial AC systems and major components for customer pickup.
Parts Ordering
Counter service for specific AC parts, filters, and replacement components requested by customers.
Parts Procurement Assistance
Staff-assisted lookup and ordering of manufacturer-specific replacement parts.
System Component Consultation
Basic guidance on compatible parts for common AC system models upon request.
Will-Call Order Processing
Advance ordering of parts with downstream customer pickup at the Lansing facility.