Allen Heating & Cooling

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Claim This BusinessAbout Allen Heating & Cooling
Allen Heating Cooling and Plumbing has operated from 122 North Second Street in downtown Rockford for multiple years, offering HVAC and plumbing services throughout Northern Illinois. The company maintains proper licensing for both heating and cooling installations as well as plumbing repairs, serving residential clients across the Greater Rockford area including nearby West Suburbs. Their 266 customer reviews generate a 4.2-star average rating, with technicians available around the clock including weekends and holidays for emergency service calls.
This contractor distinguishes itself through partnerships with major equipment manufacturers including American Standard and Mitsubishi Electric, allowing tailored system recommendations for each customer's budget and comfort requirements. Their product portfolio extends beyond standard HVAC equipment to include REME-HALO LED UV light systems designed to neutralize airborne contaminants, addressing indoor air quality concerns specific to Northern Illinois winters. Homeowners can also access electric ductless mini-split systems offering zoned heating and cooling without ductwork, garage heaters, whole-house generators, and comprehensive humidification solutions designed for the region's humidity extremes.
Two detailed reviews provide insight into recent service experiences. Christina McCullough described calling the company twice for a recurring electrical issue, noting both visits lasted approximately ten minutes before technicians left. She eventually contacted Rockford Heating and Cooling, whose technician identified dirty coils within minutes, a problem she asserts should have been visible during her first service call. Adam Wilcox shared a detailed account of furnace repair diagnostics, stating his initial call resulted in a circuit board replacement quotation that proved unnecessary when a senior technician later identified a faulty gas valve as the actual problem, costing him additional time and expense.
What Customers Say
266 reviews produce a 4.2-star rating, representing strong overall satisfaction. Positive feedback frequently mentions technician knowledge and quick response times, while negative reviews cite billing disputes and diagnostic accuracy concerns. Both one-star reviews specifically document extended troubleshooting timelines and final costs exceeding initial estimates.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Heating System Installation & Repair
Furnace and boiler installation, heating repair, and system replacements for homes across the Greater Rockford area.
Cooling Services
Air conditioner installation, AC repair, cooling maintenance, and refrigerant handling for residential systems.
Plumbing Repairs
Leak detection, drain cleaning, pipe repairs, and fixture installation performed by licensed plumbers.
HVAC Maintenance Plans
Annual service agreements covering tune-ups, filter changes, and priority scheduling for subscribers.
Indoor Air Quality Solutions
Air cleaners, humidifiers, dehumidifiers, and REME-HALO UV light systems addressing Northern Illinois seasonal concerns.
Electrical Ductless Systems
Mitsubishi Electric ductless mini-split installations offering zoned heating and cooling without traditional ductwork.
Whole-Home Generators
Standby generator installation and ensuring backup power during regional outage events.