Mendel Plumbing, Heating & Electric

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Claim This BusinessAbout Mendel Plumbing, Heating & Electric
Mendel Plumbing, Heating & Electric has kept Fox Valley homes comfortable since 1985, making it one of the longest-operating family-owned service companies in Kane County. With more than 5,500 positive reviews generating a 4.9-star rating, the company employs over 40 service teams serving communities including St. Charles, Geneva, Naperville, Aurora, Batavia, and surrounding municipalities. This breadth of coverage means a technician is never far when a pipe bursts on a Saturday evening or an AC unit fails during a summer heat wave.
What distinguishes Mendel from competitors is their proactive approach to home maintenance through the MendelCare Protection Plan, which helps homeowners avoid emergency repairs by addressing system wear before it becomes a breakdown. The company offers straightforward financing options and upfront pricing, removing the guesswork from unexpected repair costs. Their commitment to same-day service availability and a 100% satisfaction guarantee reflects confidence built over nearly four decades of residential service in northern Illinois.
Customer reviews repeatedly highlight specific team members who turned stressful situations into manageable solutions. When Chris Synal's home water filter casing catastrophically failed on a weeknight, a Mendel technician arrived within 25 minutes, waited hours for a replacement part, and ensured the entire system functioned properly before leaving. Brandon Gentile's review specifically names Jared, the technician who walked him through multiple repair options with detailed photos, explaining pros and cons for each approach before beginning work. These named interactions exemplify the consultative approach that generates consistent five-star feedback.
What Customers Say
The overwhelming majority of 5,561 reviews award five stars, with 99% of customers reporting satisfaction. Reviewers frequently praise specific technicians by name, particularly noting transparent diagnostic processes where options and costs are explained before work begins. Negative feedback centers on pricing concerns, while positive reviews emphasize expertise and thorough communication.
Working Hours
| Sunday | 9 AM–7 PM |
| Monday | 9 AM–5 PM |
| Tuesday | 7:30 AM–9 PM |
| Wednesday | 7:30 AM–9 PM |
| ThursdayToday | 7:30 AM–9 PM |
| Friday | 7:30 AM–9 PM |
| Saturday | 8 AM–7 PM |
Services
Plumbing Repair & Installation
Complete plumbing repairs, installations, and maintenance covering fixtures, water heaters, piping, and whole-system diagnostics.
Drain Cleaning & Sewer Services
Professional drain cleaning and sewer line services to address slow drains, backups, and clogs using appropriate diagnostic equipment.
Heating System Services
Furnace and heating system repair, installation, and maintenance to keep homes warm throughout northern Illinois winters.
Air Conditioning Services
Cooling system repair, installation, and maintenance ensuring reliable performance during hot summer months.
Electrical Repairs & Upgrades
Electrical repair, new fixture installation, and indoor/outdoor lighting services for safety and aesthetic improvements.
MendelCare Protection Plan
Annual maintenance program designed to extend equipment life, improve efficiency, and prevent costly emergency repairs.