Indiana Michigan Power Company

Indiana Michigan Power Company supplies electricity to residents and businesses across Fort Wayne, Indiana, operating as a regional electric utility. The company holds a 2.8-star average rating drawn from 232 customer reviews, offering service through a call center reachable at (800) 311-4634. Business hours run Monday through Friday from 8 AM to 6 PM, with weekend operations closed. The utility serves customers in both Indiana and Michigan service territories, managing residential accounts, commercial accounts, and providing options for starting, stopping, or transferring electric service.

This utility distinguishes itself through several customer-facing programs, including the GoGreen initiative featuring the St. Joseph Solar Farm for renewable energy options. Indiana Michigan Power offers payment assistance programs tailored to both Indiana and Michigan residents, along with a senior citizen discount available specifically for Michigan customers. The company provides average monthly payment options, AutoPay enrollment, and paperless billing for account management. Additional support includes billing alerts, meter reading schedules, and letters of credit upon request.

Customer reviews reveal recurring frustrations with billing practices and fee structures. One reviewer documented a complex situation where a $20 payment error resulted in a returned payment fee attempt, requiring multiple phone calls to resolve. Another customer reported unexpected $120 startup fees and $120 security deposits before service initiation. A third review described service disconnection issues stemming from communication failures, with a subsequent $600 deposit fee added to their account that required extensive phone time to contest.