A new phase heating and cooling llc

A New Phase Heating and Cooling LLC is an HVAC contractor based in Indianapolis, Indiana, serving homeowners across the metro area including neighborhoods like Broad Ripple, Fountain Square, and the Old Southside. Founded in recent years, the company operates under registered name Justin R Wicker LLC and holds state licensure for residential HVAC work. With a current rating of 2.6 stars across 10 documented customer reviews, the company has completed furnace replacements, AC system installations, and emergency repairs for local residents. The primary technician, Justin, handles service calls directly and manages customer interactions for the small operation.

The contractor markets itself around responsive emergency service, with several reviews noting same-day arrival during heating and cooling emergencies. Customer Clayton Phillips specifically praised the team for coming out quickly and completing furnace installation efficiently. The company handles common residential systems including forced-air furnaces, central AC units, and standard ductwork configurations typical of Indianapolis homes built between 1920 and 1980.

Customer experiences vary significantly. Clayton Phillips described a smooth furnace replacement with friendly technicians who arrived quickly and completed the job satisfactorily. However, other reviewers have reported ongoing disputes. Tom Reinhart described a furnace sizing issue that emerged nearly three years after installation. Shani Warren noted a missing furnace cover that was never delivered despite multiple requests. B.M. Ras, describing himself as an Air Force veteran, reported ongoing disputes since February installation and indicated legal action. These contrasting accounts suggest quality consistency may be a consideration for prospective customers.