Facilities Management

Facilities Management operates as a commercial kitchen equipment specialist serving business clients across central and northern Indiana plus southeast Michigan. Located at 5349 W 86th St in Indianapolis, the company maintains a 3.4-star rating derived from 19 client reviews and has operated since 2002. Their service windows run Monday through Friday from 7AM to 5PM, with 24-hour emergency availability for critical breakdowns affecting food service operations. The business focuses on repairing commercial refrigeration, cooking equipment, dishwashing systems, and garbage disposal units for restaurants, schools, hotels, and similar establishments. Phone contact is available through their Indianapolis office line.

This contractor distinguishes itself through CFESA membership, signaling adherence to industry standards for food service equipment maintenance. Their service model emphasizes quick response and first-time fix reliability, positioning themselves as the remedy for repeated repair headaches that plague commercial kitchens. Specialization in commercial kitchen infrastructure means they assess entire system components rather than isolated symptoms, targeting root causes that lesser-equipped services frequently miss. The business operates locally within the Indiana market, allowing faster deployment to emergency calls compared to multi-state competitors.

Customer experiences reveal recurring friction points. Multiple reviewers describe feeling overcharged relative to work performed, with one documenting a three-hour labor charge for a one-hour oil change and another citing a $120 truck surcharge added to a 30-minute diagnostic. Communication failures surface repeatedly, with clients noting unreturned calls, missed callbacks promised same-day, and unclear dispatch procedures. Technical competence shows stark divergence: some report successful repairs and efficient service while others describe incomplete work requiring follow-up visits, unresolved problems despite paid repairs, and equipment failing within days of service. Two positive reviewers mention loading assistance and equipment handling appreciated for their businesses.