Ken Maddox Heating and Air Conditioning

Founded in 1979, Ken Maddox Heating and Air Conditioning has maintained a presence onChurchman Avenue in Indianapolis for over four decades. The family-owned contractor serves residential and light commercial clients across Boone, Hamilton, Hancock, Hendricks, Johnson, Marion, Morgan, and Shelby counties. The company maintains 24-hour emergency availability and holds standard office hours Monday through Friday. With a rating of 3.4 stars from 45 customer reviews, the contractor has built a mixed but documented track record in the Indianapolis market.

As a Carrier dealer, Ken Maddox offers the full spectrum of indoor comfort equipment including air conditioners, heat pumps, gas furnaces, geothermal systems, and ductless split configurations. The company maintains in-house sheet metal fabrication capabilities rather than outsourcing ductwork, and their indoor air quality portfolio features air cleaners, ultraviolet lights, humidifiers, and zoning systems. They provide free in-home estimates on new equipment installations and back new equipment with extended warranty options. Financing through approved credit makes larger installations more accessible for homeowners.

Customer reviews name specific technicians and scenarios that illustrate the company's service reality. Reviewer Andrea Nicole described service technician Mark arriving at her elderly mother's home to restore heat quickly, noting only a small service fee and continued reliable operation afterward. Another customer recounted a heat pump struggling during extreme cold temperatures, with the thermostat failing to trigger auxiliary electric heat even when ambient temperatures fell several degrees below the setpoint. These documented experiences show the range of calls the company handles, from routine heating repairs to temperature control challenges during Indiana's coldest stretches.