Ken Maddox Heating and Air Conditioning

Ken Maddox Heating and Air Conditioning maintains a 3.4-star average rating from 45 customer reviews in the Indianapolis metro area. The company offers 24-hour intake for service calls and handles new system installations, equipment replacements, and repair visits for residential homeowners and light commercial property managers. Their service menu covers the full lifecycle of heating and cooling equipment, from initial setup through ongoing preventive maintenance agreements designed to keep systems operating within manufacturer specifications.

The company operates a dedicated indoor air quality division that addresses airborne contaminant concerns through specialized equipment and targeted filtration solutions. Their website references sheet metal fabrication capabilities, allowing them to construct custom ductwork runs for renovations and new construction projects. They maintain relationships with builder partners for new home installations and advertise financing options for major equipment purchases. Service agreements bundle scheduled maintenance visits with discounted repair rates, giving homeowners predictable maintenance schedules for their heating and cooling equipment.

Customer reviews highlight specific technicians who addressed urgent situations. Mark received recognition for arriving at an elderly , addressing a heating failure that posed health risks for a vulnerable resident. Separate reviewers expressed strong dissatisfaction with service experiences, citing property damage during installations and communication failures after reaching out to the company. These contrasting accounts suggest service quality may vary by technician and job type.