Mr. Plumber by Metzler & Hallam

Plumber
4.9(1,057 reviews)
10640 E 59th St, Indianapolis, IN 46236
Mr. Plumber by Metzler & Hallam

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About Mr. Plumber by Metzler & Hallam

Mr. Plumber by Metzler & Hallam operates as a 24/7 plumbing resource for residents throughout the Indianapolis metro, with their Lawrence location serving as a hub for immediate-response needs. The company maintains a 4.9-star average derived from 1,057 client reviews, placing them among the most reviewed plumbers in the region and reflecting consistent service delivery across thousands of jobs. Their service area encompasses Lawrence and broader Marion County, where they handle residential plumbing systems ranging from routine maintenance to complex diagnostic challenges. The team operates around the clock, every day of the week, ensuring that homeowners facing burst pipes, severe leaks, or sewer backups never wait for assistance.

What distinguishes this contractor is their emphasis on transparency and customer education. Rather than recommending repairs without explanation, their technicians present options so homeowners understand which issues demand immediate attention versus what can reasonably be deferred to future service calls. They offer financing arrangements for major repairs and maintenance plans designed to prevent emergency situations before they develop. The company provides free estimates for all standard services, allowing clients to understand cost implications before authorizing any work. Their approach reflects a philosophy of building long-term relationships rather than maximizing revenue per service call.

Reviewers consistently mention specific technicians and the scenarios these professionals resolved. One client called on a Saturday afternoon and had Matt arrive within three hours to clear a stubborn sewer line, completing the work quickly and thoroughly cleaning the workspace afterward. Another homeowner described Brock conducting an annual inspection with careful attention to detail, taking time to explain system conditions while keeping pricing fair. A third review highlighted technician Jeff demonstrating tankless water heater maintenance and walking the homeowner through the process of adding salt crystals to a water softener system. These accounts collectively illustrate a team that treats each service call as an opportunity to educate while efficiently resolving the underlying problem.

What Customers Say

Every reviewer awarded a perfect 5-star score, with four mentioning same-day or within-hours response times for urgent situations. Four reviewers specifically named a technician, Brock, Matt, or Jeff, and described receiving clear explanations of work performed alongside fair pricing. Two reviews referenced the company's practice of presenting multiple repair options rather than pushing immediate costly solutions.

4.9 · 1,057 reviews
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Working Hours

SundayOpen 24 hours
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayTodayOpen 24 hours

Services

Emergency Plumbing Repairs

Available 24 hours daily including weekends and holidays for burst pipes, leaks, and other urgent residential plumbing failures.

Sewer Line Cleaning & Repair

Camera inspection and snaking services for cleared main drains and sewer lines, with one reviewer describing same-day Saturday completion.

Water Heater Services

Installation, maintenance, and repair for both traditional tank-style and tankless water heaters, covering gas and electric units.

Drain Cleaning

Kitchen sink, bathroom drain, and main line clearing using professional equipment with post-service cleanup.

Leak Detection & Repair

Identifying hidden pipe leaks behind walls and floors, repairing fixtures, and addressing running toilets.

Sump Pump Installation & Repair

Upkeep and replacement of basement sump pump systems to prevent flooding during heavy rainfall events.

Annual Maintenance Plans

Scheduled inspections and preventive maintenance designed to extend equipment lifespan and avoid emergency repairs.

Frequently Asked Questions