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About Appliance 911
Appliance 911 has served Overland Park and the greater Kansas City metro area since its founding, building a reputation across 1,472 reviews that average 4.8 stars. The company handles major household appliances including dryers, dishwashers, refrigerators, and washing machines, providing both emergency repairs and scheduled maintenance. Owner-operated businesses like this one form the backbone of local appliance repair, offering personalized service that larger chains cannot match.
What distinguishes Appliance 911 from competitors is their mobile parts inventory and diagnostic efficiency. Technicians arrive with common replacement components already stocked in their vehicles, enabling same-day repairs for many issues rather than multi-visit ordeals. This on-the-spot capability, combined with transparent communication about problems and costs before work begins, has generated consistent praise across their extensive review portfolio.
Customers consistently mention technicians by name when describing their experiences. Lance has received particular recognition for dryer motor replacements and dishwasher repairs, with customers noting he explained issues clearly and completed work promptly. JT was praised for diagnosing a faulty dishwasher diverter and coordinating parts delivery efficiently. Diego earned commendation for thorough problem-solving and proactive appointment confirmations via text. These individual accolades reflect a team-wide commitment to clear communication and technical competence.
What Customers Say
Of 1,472 reviews averaging 4.8 stars, six highlight specific technicians, primarily Lance, JT, and Diego, for same-day repairs, transparent communication, and having parts readily available. Two reviews mention warranty-related frustrations and post-repair problems, with one citing poor callback responsiveness and another describing recurring refrigerator issues despite multiple attempts at correction.
Services
Dryer Repair
Heating element replacement, motor repairs, and drum belt fixes completed in under an hour with parts typically in stock.
Dishwasher Repair
Diverter valve diagnostics, pump replacements, and drainage system repairs, often completed within two days including parts ordering.
Refrigerator Repair
Compressor replacement, refrigerant recharge, leak detection, and temperature regulation repairs under warranty programs.
Washing Machine Repair
Belt, pump, and motor diagnostics for major washer brands commonly found in Kansas City homes.
Emergency Appliance Repair
Same-day service for appliance failures requiring immediate attention, with technicians carrying common replacement parts.