Upstate Heating & Cooling Services

Upstate Heating & Cooling Services operates as a full-spectrum HVAC contractor serving the greater New York metropolitan area, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. With a solid 4.3-star rating drawn from 24 homeowner reviews, the company has built a reputation for transparent pricing and responsive service across both residential and light commercial properties. Their service menu covers the spectrum from aging steam boilers to modern tankless units and heat pumps, making them a versatile choice for homeowners managing older housing stock or newer construction alike.

What distinguishes this contractor is their explicit workmanship guarantee that spans the lifetime of an installed system, a commitment rarely matched in the residential HVAC space. They also advertise a lowest-price guarantee requiring only a competitor's written estimate dated within 20 days, giving budget-conscious homeowners a concrete tool for comparison shopping. Their PTAC (Packaged Terminal Air Conditioner) expertise sets them apart from generalists, with documented experience selling, repairing, and maintaining McQuay, Iceair, and Islandaire units, brands commonly found in multi-unit residential buildings across the five boroughs.

Customer reviews highlight two technicians by name: Scott and Daniel. Janet Nygard praised Scott for arriving on time, providing a fair estimate, and following up to confirm everything worked properly after the service call. Don Williams described calling on a warm afternoon when his AC failed to start for the first time that season, with Daniel arriving the same day, diagnosing the issue quickly, and staying to verify no secondary problems existed. That same-day responsiveness during heat wave conditions appears as a recurring theme across positive reviews.