Morris Heating & Cooling

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About Morris Heating & Cooling
Morris Heating & Cooling has served Burlington, Kentucky and surrounding northern Kentucky communities for over two decades. The company holds state licensing and maintains an A-plus rating with the Better Business Bureau. With 18 verified customerreviews averaging 3.7 stars, the contractor has completed thousands of residential installations and repairs across Boone, Kenton, and Campbell counties. Homeowners in Florence and Erlanger regularly contact Morris for both routine maintenance and complex system replacements.
This contractor distinguishes itself through meticulous equipment upgrades that exceed minimum code requirements. Technician Branden recently guided a Burlington homeowner through transitioning from an aging oil-burning furnace to a modern all-electric heat pump system, updating every supply register and return duct to current residential construction standards. The company also handles warranty claims directly, with reviewer Bethany Spence noting Morris has honored multiple manufacturer warranties across her four accumulated HVAC investments totaling approximately $45,000.
Customers consistently praise specific team members who arrive Same-Day during emergencies. When Donna Griffin's new construction home lost heating on a Saturday morning, technician Derrick reached her property within one hour of the initial call and resolved a thermostat wiring issue that the original installer had omitted, including properly configuring emergency heat backup. Another reviewer reported a Same-Day diagnosis during subzero temperatures when his furnace failed unexpectedly.
What Customers Say
Four of four five-star reviewers specifically named their service technician and praised Same-Day response times. Negative feedback centered on warranty disputes rather than service quality, with one reviewer citing a refusal to honor post-warranty service calls despite prior installation history. All customers who experienced positive outcomes highlighted the company's follow-through on manufacturer warranty claims.
Working Hours
| SundayToday | Closed |
| Monday | 7 AM–8 PM |
| Tuesday | 7 AM–8 PM |
| Wednesday | 7 AM–8 PM |
| Thursday | 7 AM–8 PM |
| Friday | 7 AM–8 PM |
| Saturday | 7 AM–8 PM |
Services
Residential HVAC Installation
Complete system installations including heat pumps, electric furnaces, and central air conditioning units for new and existing homes.
Furnace Repair & Replacement
Diagnosis and repair of failing heating systems, including upgrades from oil-burning to electric heat pump technology.
Heat Pump Services
Installation, configuration, and troubleshooting of heat pump systems including backup emergency heat wiring.
Thermostat Installation & Wiring
Thermostat replacement, wiring upgrades, and configuration including programming for heat pump emergency heat modes.
System Tune-Ups & Maintenance
Annual preventive maintenance ensuring heating and cooling efficiency across all residential equipment types.
Manufacturer Warranty Support
Direct assistance with warranty claims, parts replacement, and follow-through on manufacturer coverage inquiries.