John Heffley Plumbing Inc

John Heffley Plumbing Inc serves the greater Shepherdsville and Metro Louisville area with a 4.8-star rating drawn from 152 client reviews. The company handles both residential and commercial plumbing projects, ranging from new installations to emergency repairs. Their service coverage extends to surrounding communities including Radcliff and occasional work in Southern Indiana. Technicians bring 10-15 years of field experience and maintain full licensing and insurance through the Commonwealth of Kentucky. The office is managed by Cathy Martin, who assists customers with scheduling and estimating project costs.

The company distinguishes itself through flexible payment options, allowing clients to pay online through a dedicated portal. Pricing structures accommodate different project scopes, with options for flat-rate or hourly billing depending on work complexity. A minimum service charge of $69 applies to all service calls. The team provides demolition services for outdated plumbing installations and maintains capabilities across new construction, remodeling, and routine maintenance. They also offer after-hours availability including weekends and holidays for urgent situations.

Reviewers consistently highlight specific team members who delivered exceptional service. Tim and Noah received recognition for their kindness and professionalism during a challenging repair situation. One reviewer described scheduling same-day arrival for a basement leak within 24 hours of calling, noting the team's polite and patient approach. Another reviewer recounted a same-morning response for a senior mother's home, with the issue resolved before noon. A third reviewer praised the owner for troubleshooting a tankless water heater issue over the phone, identifying a vent line problem that saved an unnecessary service call.