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About Marcotte's Air Heat & Refrigeration
Marcotte's Air Heat & Refrigeration provides air conditioning contractor services to Baton Rouge, Louisiana and surrounding communities. The business maintains a 3.8-star rating from 30 customer reviews. Service inquiries can be directed to (985) 386-6733. The company handles residential and light commercial cooling system needs within the Baton Rouge metro area.
Reviewer feedback points to several distinguishing service characteristics. Multiple customers mention same-day emergency response capabilities, with one technician available seven days a week to assist with AC or heating problems. The business appears to prioritize urgent repair situations, addressing system failures during extreme heat conditions. However, some customers note pricing concerns, with at least one reviewer recommending homeowners obtain detailed price quotes before work begins.
Specific service scenarios from customer reviews illustrate the company's approach. One reviewer with Lanclos Realty described a Saturday night call during a summer heat wave that resulted in same-day problem resolution with no questions asked. Another customer, Sheila NOLA Gal, received same-day service with repairs completed within three hours of her initial call. The technician performed a complete system check beyond the requested repair and the final bill came in below the initial quote. Conversely, one detailed negative review described significant issues including delayed response times, improper pipe connections causing water damage, and a two-month wait for repair follow-up.
What Customers Say
Of 30 reviews, 3 give 5-star praise for same-day emergency response and fair pricing, while 2 negative reviews cite poor communication about costs and extended wait times for follow-up repairs. Positive reviewers specifically name Paul as knowledgeable and responsive; negative reviewers focus on transparency and timeline issues.
Services
AC Repair
Diagnosis and repair of air conditioning system failures including refrigerant leaks, coil issues, and component replacements.
AC Installation
New air conditioning system installation for residential properties, though one review notes significant issues with installation quality.
Heating Repair
Heating system repair services, with one reviewer noting the technician assists with heating problems seven days a week.
System Maintenance
Preventive maintenance and system check services, with one reviewer describing a complete AC system check performed after a repair.
Emergency Service
Same-day emergency response for AC and heating system failures, with availability on weekends and evenings.