Friedrich Air & Refrigeration Inc.
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Friedrich Air & Refrigeration Inc. is an air conditioning repair contractor based in Metairie, Louisiana. The business holds a 3.0-star rating from 2 customer reviews, reflecting a mixed track record that warrants closer examination. Operating out of the New Orleans metropolitan area, the company responds to service calls across Jefferson Parish and surrounding neighborhoods. Their phone number is (504) 466-3418, and they appear to handle priority calls for customers facing acute cooling failures.
This contractor distinguishes itself through rapid emergency response, particularly for vulnerable households. One reviewer documented how Friedrich arrived on a Saturday within hours of a distress call when indoor temperatures reached 88 degrees during a heat wave. The technician diagnosed a failing capacitor and had the system cooling within minutes after retrieving the replacement part, avoiding a $12,000 system replacement that another contractor had previously recommended. This approach of repairing rather than replacing components reflects a service philosophy that prioritizes cost-effective solutions over high-ticket recommendations.
Customer experiences reveal stark contrasts in service delivery. The positive review describes a same-day Saturday arrival during an extreme heat event, with the technician showing genuine concern for a household member undergoing chemotherapy. The negative review cites a week-long delay in response, a misdiagnosed accessibility issue involving an HVAC line obscured by leaves rather than genuine obstruction, and a $100 diagnostic fee that yielded no resolution. These accounts suggest that response time and diagnostic accuracy may vary significantly depending on dispatch and technician assignment.
What Customers Say
One of 2 reviewers describes a same-day Saturday arrival during a heat wave with successful capacitor replacement, while the other review cites a week-long delay in response and diagnostic failure on an accessible refrigerant line. The contrast centers on responsiveness and technical assessment quality.
Services
AC Repair
Diagnosing and repairing air conditioning systems, including capacitor replacement, refrigerant leaks, and compressor issues.
Emergency AC Service
Priority response for cooling system failures, including same-day Saturday arrivals during extreme heat events.
System Diagnostics
Identifying root causes of AC failures with on-site assessment and part retrieval for same-day repairs.
Component-Level Repairs
Replacing individual failed components like capacitors rather than recommending full system replacement.
Residential AC Maintenance
Serving homeowners in the Metairie area, including households with medical vulnerability considerations.