InterContinental New Orleans by IHG

InterContinental New Orleans by IHG occupies a prime spot in the heart of downtown New Orleans, just steps from the French Quarter and along the St. Charles Avenue streetcar line. The hotel holds a 4.2-star rating compiled from 3,470 guest reviews, placing it among the higher-rated large hotels in the city. Located on St. Charles Street, the property sits directly on major parade routes during Mardi Gras, offering guests unparalleled viewing opportunities right from the sidewalk. The property serves visitors attending conventions at the nearby Ernest N. Morial Convention Center, tourists exploring the French Quarter, and business travelers working in the central business district.

The InterContinental brand brings a level of consistency and polish that independent hotels often cannot match. This property features an on-site restaurant, Trenasse, which reviewers consistently praise for its service quality. Guest rooms have been described as large and well-equipped, though one reviewer noted some rooms were due for updating. The hotel offers conference facilities suitable for corporate events, with catering available for meetings. Its location provides easy access to both the riverfront and the central business district without being directly in the noisy heart of the French Quarter.

Several staff members received specific shoutouts from guests. Donate at the front desk was described as the best front desk service host one reviewer had ever experienced. Mark, a manager, was noted for offering a double queen room on short notice. Multiple reviewers mentioned the front desk and porter staff as exceptionally friendly and helpful. One guest recalled the staff being accommodating enough to allow check-in three hours early, demonstrating flexibility in guest service. The consensus across positive reviews emphasizes the staff's willingness to go above and beyond standard hospitality.