AVA Back Bay

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About AVA Back Bay
AVA Back Bay operates as a residential apartment community in Boston's Back Bay neighborhood, managed by Avalon Communities. The property features studio, one-bedroom, and two-bedroom units with monthly rents beginning around $3,641. Prospective residents can reach the leasing office at (617) 960-3126, with office hours seven days a week from 9 AM to 7 PM. The community sits adjacent to the Prudential Center mall, offering direct indoor access to shopping, supermarkets including Trader Joe's, Star Market, and Whole Foods, plus numerous dining options.
This rental community distinguishes itself through convenient urban amenities: a 24-hour concierge accepting packages, shared fitness center with cardio equipment, bike storage, and pet-friendly policies. Water, trash, and heating are included in the base rent, with residents responsible only for electricity. The property offers both unfurnished and furnished apartment options with flexible lease terms.
Resident testimonials highlight maintenance technician Randolph for his same-day request resolution and consistently positive demeanor. Reviewers also cite Jose and the broader maintenance staff for responsive service. One five-year resident noted the spacious apartments with generous closet storage, while a less favorable review mentioned building condition concerns and neighborhood safety issues.
What Customers Say
Three residents specifically praised maintenance technician Randolph for same-day response times and cheerful demeanor; four of six detailed reviews reference the maintenance team's helpfulness. Positive reviews cite location convenience and included utilities, while negative feedback cites building conditions and neighborhood concerns.
Working Hours
| Sunday | 9 AM–7 PM |
| Monday | 9 AM–7 PM |
| Tuesday | 9 AM–7 PM |
| Wednesday | 9 AM–7 PM |
| ThursdayToday | 9 AM–7 PM |
| Friday | 9 AM–7 PM |
| Saturday | 9 AM–7 PM |
Services
Apartment Leasing
Studio, one-bedroom, and two-bedroom units available with unfurnished and furnished options.
24-Hour Concierge
Round-the-clock concierge desk accepting packages for residents.
Fitness Center Access
Shared cardiovascular fitness equipment available to all residents.
Bike Storage
Secure bicycle storage for residents who commute by bike.
Pet-Friendly Housing
Pet-friendly apartment community with no breed restrictions mentioned.
Routine Maintenance
On-site maintenance team handles repairs and same-day service requests.
Utilities Included
Water, trash, and heating included in monthly rent.