BayState Air, Inc.

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About BayState Air, Inc.
BayState Air, Inc. operates as an HVAC contractor serving Burlington, Massachusetts and surrounding communities. The business maintains a 3.4-star rating based on five customer reviews, offering residential and commercial heating and cooling services. Their availability spans all hours of every day, including weekends and holidays, which distinguishes their service model from contractors with limited scheduling. Customers in the Burlington area can reach the office at (781) 396-3222.
The company's website was not accessible at the time of this review, limiting detailed information about specific brand partnerships, equipment specialties, or service guarantees. However, their around-the-clock availability suggests a focus on urgent residential needs and emergency response capacity. Without publicly available information about factory certifications or specific equipment lines, prospective customers benefit from discussing their particular heating or cooling requirements directly with the service team.
Customer feedback reveals two distinct service experiences. One reviewer recounted how a technician operating truck 25 provided assisted-living-level courtesy by holding a door open while the customer navigated with a walker following surgery, describing the interaction as very professional and caring. A contrasting review documented an incident involving aggressive driving behavior by an employee in a company vehicle, which the reviewer felt endangered highway traffic and reflected poorly on the business as a whole. These contrasting accounts suggest service quality may vary depending on the specific technician assigned to each job.
What Customers Say
Two customer reviews yield a polarized sentiment profile. The positive review praises a specific technician's professionalism and courtesy toward a mobility-impaired customer, while the negative review documents an alarming driving incident that endangered other roadway users. The absence of middle-ground feedback limits a nuanced assessment.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
Heating System Installation
New furnace or boiler installation for residential homes, including equipment selection guidance and permitting coordination.
Cooling System Installation
Central air conditioning and heat pump system installation, sizing calculations, and ductwork assessment.
AC Repair & Maintenance
Diagnostic services, refrigerant recharge, component replacement, and seasonal tune-ups for cooling systems.
Heating Repair & Maintenance
Furnace and boiler repair, ignition system service, filter replacement, and annual heating system maintenance.
Emergency HVAC Service
24-hour response for heating or cooling failures, prioritizing urgent calls based on system type and household circumstances.