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Claim This BusinessE and M Heating & Cooling has served Burlington, Massachusetts and surrounding Middlesex County communities for over 15 years, building a reputation on reliable service and technical know-how. The company holds state HVAC licensure and maintains an A+ rating with the Better Business Bureau. With 14 verified customer reviews averaging 4.7 stars, homeowners in Burlington, Billerica, and Wilmington consistently recommend Mike and his team for heating and cooling needs ranging from routine maintenance to complex system installations.
What distinguishes E and M Heating & Cooling is the breadth of expertise across both residential and light commercial systems. The team handles conventional forced-air furnaces, modern heat pump installations including pool heat pump servicing for Aquacomfort units, and indoor air quality solutions like advanced filtration upgrades and built-in dehumidifiers. Reviewers consistently note Mike's ability to diagnose underlying problems efficiently, a skill that saves homeowners from repeat service calls. The company offers upfront pricing with no hidden fees and maintains flexibility around scheduling, accommodating clients who need to reschedule.
Mike proved invaluable during a Sunday morning emergency when reviewer Ginny Lecaroz's system failed. He answered her call at 8:15 AM, arrived the same morning, and explained every repair step. Real estate agent Anne Chatfield has referred Mike to multiple clients and hired him for her own home projects including heat pump removal during construction. Both reviewers highlight Mike's clear communication and meticulous workmanship, noting he treats each home as if it were his own.
14 of 14 reviewers award 5 stars. All reviewers name Mike directly and praise his diagnostic skill. 2 reviewers describe same-day Sunday service. 0 negative reviews exist in this dataset.
Full-service heat pump work including new installations, removals, and replacements for residential and light commercial properties.
Specialized maintenance and repair for Aquacomfort and other pool heating systems, as noted in customer reviews.
Routine servicing and emergency repairs for forced-air furnaces and boiler heating systems.
Upgrades including advanced air filtration systems, dehumidifier installation, and ventilation improvements.
Complete HVAC system upgrades for older homes, including replacing outdated equipment with efficient modern alternatives.
System troubleshooting using root-cause analysis to identify underlying issues and prevent repeat problems.