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Claim This BusinessAbout Hot & Cold Plumbing & Heating LLC
Hot and Cold Plumbing and Heating LLC operates as a Burlington-based plumbing contractor serving the greater Massachusetts area, including the neighboring communities of Chelmsford, Billerica, and Tewksbury. The company holds an A-plus rating from the Better Business Bureau and maintains a 4.9-star average across thirty-five verified customer reviews. Owner Eric brings hands-on expertise to every job site, personally managing projects from initial diagnosis through final completion. Homeowners throughout the region consistently commend the team for arriving on time, providing transparent quotes before work begins, and standing behind their craftsmanship with written service contracts.
This contractor distinguishes itself through adaptable problem-solving and responsive service not commonly found in larger plumbing operations. Reviewers repeatedly highlight the owner's ability to arrive within two hours of emergency calls, a feat that proves invaluable when dealing with ruptured pipes or malfunctioning water heaters. The business handles both routine installations and complex renovations, including full piping replacements, multi-fixture bathroom remodels, and specialized laundry room setups involving commercial-grade equipment. Their written guarantees on parts and labor provide homeowners with documented assurance far exceeding typical industry practices.
Lawrence Sarafian's experience exemplifies the company's approach: his unconventional 2-in-1 washer-dryer unit presented mounting and connection challenges that left previous contractors stumped, yet Eric integrated the appliances cleanly without creating visual clutter. Similarly, J.P. Gabarro required a secondhand utility sink with a commercial sprayer installed in a laundry room where wall studs offered no standard mounting points; Mr. Watson devised custom solutions that ensured both safety and functionality. These scenarios illustrate the contractor's willingness to tackle unconventional problems rather than recommending simpler alternatives.
What Customers Say
Thirty-five reviews yield a perfect 5.0 average rating, with every customer awarding top marks. Emergency response emerges as a recurring theme, Phillip A noted Eric arrived within two hours despite being told the cracked drain pipe was non-critical, while multiple reviewers emphasize same-day availability. Negative feedback is absent from the available sample, with critics appearing to focus solely on pricing concerns rather than service quality.