Drew Donarumo Plumbing and Heating
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Claim This BusinessAbout Drew Donarumo Plumbing and Heating
Drew Donarumo Plumbing and Heating operates as a premier plumbing contractor serving Chelsea, Massachusetts, and surrounding communities within Suffolk County. The business maintains an exceptional 4.8-star rating compiled from 385 client reviews, reflecting consistent delivery of reliable service across residential and light commercial projects. Operating hours span Monday through Friday from 6 AM to 5 PM, accommodating standard and early-morning service requests. This volume of verified feedback places Drew Donarumo among the most-reviewed plumbing specialists in the Chelsea area, with a track record that speaks directly to sustained service quality over time.
A distinguishing characteristic of Drew Donarumo Plumbing involves their commitment to transparent pricing and upfront communication with customers. Multiple reviewers specifically acknowledge the team s willingness to discuss costs before beginning work, a practice that differentiates them from contractors who present unexpected invoices upon job completion. This transparency proves especially valuable for property managers handling rental units, where cost predictability supports tighter budget management. The business handles emergency scenarios with notable responsiveness, having accommodated same-day service requests during extreme weather events including winter storms and unseasonably cold periods.
Customer narratives extracted from verified reviews reveal consistent patterns of skilled craftsmanship and client-focused problem-solving. Technician Matt earns repeated recognition across multiple reviews for prompt callback responsiveness, fair diagnostic explanations, and thorough communication throughout service procedures. Reviewer Maximino Rivera describes an urgent furnace failure during the coldest day of the season, with the team responding rapidly and restoring heating functionality. Hazel Rizi recounts assistance rendered during a snowstorm-related burst pipe emergency, demonstrating capacity for unpredictable urgent situations. Paul de Ruyter documents a toilet replacement completed within 24 hours of initial contact, illustrating efficient project coordination between administrative staff and field technicians.
What Customers Say
Seven verified reviewers assign 5-star ratings, with each narrative emphasizing distinct service strengths. Three customers specifically commend rapid response and same-day arrival capabilities. Four reviewers mention technician Matt by name, consistently praising his communicative approach and follow-through. Price transparency appears as a recurring theme across both satisfied and critical assessments, with one reviewer acknowledging higher costs in exchange for dependable availability.
Working Hours
| Sunday | Closed |
| Monday | 6 AM–5 PM |
| Tuesday | 6 AM–5 PM |
| Wednesday | 6 AM–5 PM |
| Thursday | 6 AM–5 PM |
| FridayToday | 6 AM–5 PM |
| Saturday | Closed |
Services
Emergency Plumbing Repair
Immediate response for burst pipes, severe leaks, and non-functional water heaters requiring urgent attention.
Drain Cleaning and Clearing
Removal of stubborn clogs and flow-restoring treatment for kitchen sinks, bathroom drains, and main sewer lines.
Water Heater Service
Installation, repair, and maintenance for traditional tank-style heaters including diagnostic assessment.
Leak Detection and Repair
Identification and remediation of hidden pipe leaks behind walls and beneath flooring.
Boiler Servicing
Preventive maintenance and corrective repair for residential heating boilers, as noted in boiler-specific reviews.
Pipe Installation and Replacement
New construction rough-in and existing system repiping using modern materials and techniques.