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About Saga hvac
Saga HVAC operates as a heating and cooling contractor serving Chelsea, Massachusetts, and surrounding communities. The business maintains a perfect 5.0-star rating across three verified customer reviews, indicating consistent service quality. Available phone contact is (857) 383-1669, though current operating hours are not displayed. The company handles residential heating system repairs, water heater installations, and related HVAC services for homeowners and rental property managers.
Customer reviews highlight several distinguishing service qualities. One reviewer describes a same-day resolution for a tankless water heater system that kept shutting off with error codes, with office staff providing clear explanations before technicians arrived. Another review mentions the team rearranged piping during a water heater replacement for improved functionality, and the crew hauled away the old unit. A third scenario involved an oil-fired heating system repaired within hours of the service call during winter. These accounts suggest emphasis on thorough diagnostics, functional upgrades beyond basic part replacement, and prompt response times.
Technicians named in reviews include Mynor and Ricardo, who handled the tankless system diagnosis and repair. One reviewer notes the team explained each step of the work and confirmed everything operated correctly before departing. Another customer specifically mentions the technicians were punctual, maintained clear communication throughout, and provided honest pricing. These accounts portray a service approach centered on transparency and customer education.
What Customers Say
All three reviews award five stars, with each describing specific positive outcomes: same-day tankless system repair, detailed water heater replacement with piping rearrangement, and fast oil heater fix. Two reviews name individual technicians (Mynor and Ricardo) and praise their communication and professionalism.
Services
Tankless Water Heater Repair
Diagnosis and repair of tankless systems displaying error codes, shutting off, or failing to maintain hot water supply.
Water Heater Replacement
Installation of indirect water heaters including HTP SuperStor models, with gasket replacement and piping improvements.
Oil Heating System Repair
Service for oil-fired heating systems including diagnosis, component repair, and winter emergency response.
Heating System Diagnostics
Systematic troubleshooting to identify root causes, with technicians explaining findings throughout the process.
HVAC Maintenance
Ongoing service for heating and cooling systems, with follow-up communication to ensure continued performance.