Grillo Plumbing, Inc.

Grillo Plumbing, Inc. operates as a master plumbing contractor serving Franklin, Massachusetts and more than 40 surrounding MetroWest communities including Medway, Bellingham, Framingham, Natick, and Norwood. The company holds Massachusetts Master Plumber license #16283 and maintains a 5.0-star rating across 92 customer reviews, reflecting consistent service quality recognized by homeowners throughout the region. Their business hours run Monday through Saturday from 6:30 AM to 5:00 PM, providing daytime availability for scheduled appointments.

The company distinguishes itself through a customer-first approach that emphasizes transparency and accountability. Every job receives upfront pricing with multiple options presented to homeowners, allowing informed decisions rather than surprise invoices. Grillo Plumbing guarantees complete satisfaction upon job completion, committing to rework if any aspect fails to meet client expectations. All technicians undergo drug testing and background checks, and the company carries full liability, workers compensation, and auto insurance coverage. Their service protocol includes thorough cleanup after each job and post-completion follow-up calls to verify customer satisfaction.

Customer reviews highlight specific technicians who deliver exceptional service. Chris earned praise for arriving the morning after a late-day call about a bathroom leak, taking time to explain repairs to a young homeowner observer. Another reviewer described Mike and Chris completing kitchen and basement work on the same day they provided estimates, with fair pricing and helpful maintenance recommendations. Preston Tam noted the team handled a tankless water heater warranty claim and completed replacement the following day while maintaining a clean work area.