Paone Mechanical Inc.

Paone Mechanical Inc. serves Gloucester, Massachusetts and surrounding communities as a full-service residential and commercial HVAC contractor. With a near-perfect 4.9-star average gathered from 248 client reviews, the company maintains 24-hour availability every day of the week, ensuring no homeowner is left without climate control regardless of when an emergency arises. The company has operated continuously since 2001, providing install, repair, and maintenance services across heating systems, cooling equipment, and indoor air quality solutions.

This contractor distinguishes itself through participation in the Massachusetts Mass Save incentive program, offering customers up to ten thousand dollars toward whole-home heat pump conversions. Military personnel, first responders, and seniors receive twenty percent off service calls and parts. The company installs advanced systems including variable refrigerant flow (VRF) technology, geothermal heating and cooling, high-velocity HVAC, and ductless mini-split configurations. In-house sheet metal fabrication capabilities allow custom ductwork builds without outsourcing, while the Aeroseal duct-sealing process addresses invisible air leakage that compromises efficiency.

Reviewers consistently highlight specific team members who delivered exceptional service. One customer described how Donald and the office coordinator Lori scheduled a same-day appointment during a heating emergency, with technicians Joe and Drew completing a furnace installation that left the workspace immaculate. Another client recounted a technician arriving the day after the initial call, texting upon approach, running diagnostic tests on both indoor and outdoor heat pump components, and personally walking through operations. The company has also earned recommendations from multiple reviewers for new system installations, with crews noted for professionalism, punctuality, and thorough cleanup.