AICA Plumbing/HVAC Systems
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AICA Plumbing/HVAC Systems operates as a dual-trade contractor serving Medford, Massachusetts and surrounding communities. With a 3.9-star rating drawn from 14 customer reviews, the business offers both plumbing and heating, ventilation, and air conditioning services under one roof. The company maintains standard weekday hours from 8 AM to 5 PM with abbreviated Saturday and Sunday availability until 2 PM. Multiple reviewers specifically mention prompt response times, with one customer reporting arrival within 45 minutes of the initial phone call for an urgent issue.
The company distinguishes itself through its ability to handle multiple trade disciplines without requiring homeowners to coordinate separate contractors. Reviewers note that when a plumbing issue was discovered during an HVAC installation, the same team addressed it the following day rather than referring the homeowner elsewhere. This integrated approach appeals to residents managing older homes where interconnected systems often reveal surprises during upgrades.
Customer feedback highlights technician James and his team member Andrew, with reviewers describing them as knowledgeable, honest, and willing to explain options before proceeding with repairs. One reviewer recounted how the team fixed an HVAC system just two days before a scheduled open house, delivering quality work under time pressure. Another mentioned appreciation for transparent pricing compared to larger competitors. However, a single negative review cites unresolved billing disputes following incomplete service.
What Customers Say
Three of four detailed reviews award five stars, praising honesty, transparency, and prompt same-day response. The lone one-star review documents a disputed refund that was reportedly promised but not delivered. Positive feedback specifically names technicians James and Andrew, while negative feedback centers on pricing disputes and follow-through issues.
Working Hours
| Sunday | 8 AM–2 PM |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | 8 AM–2 PM |
Services
AC Repair & Maintenance
Diagnostic services, refrigerant charging, and tune-ups for cooling systems. One review documents freon replacement; another notes troubleshooting after initial repairs failed.
Furnace & Heating System Installation
Gas furnace replacement and new HVAC system installation. Reviewers document multi-unit projects combining furnaces, air conditioning, and water heaters.
Plumbing Repairs & Installation
Emergency plumbing fixes and fixture work. The company name reflects dual-trade capability; reviewers specifically mention pipe repairs and bathroom plumbing.
Hot Water Heater Services
Replacement and installation of water heating systems. Multiple reviewers had hot water heaters replaced alongside HVAC equipment in single projects.
System Diagnostics & Inspections
Thorough evaluation of HVAC and plumbing systems before recommending repairs. Technicians explain options and pricing before proceeding, according to reviewer accounts.