Medford Wellington Service Company
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About Medford Wellington Service Company
Medford Wellington Service Company operates from North Billerica, Massachusetts, delivering HVAC, refrigeration, and plumbing solutions across the region. The contractor maintains 24-hour availability every day of the week, responding to emergencies whether they occur at midnight on a Tuesday or during a holiday weekend. With 21 customer reviews contributing to a 4.3-star rating, the company serves both residential homeowners and commercial facility managers across multiple Massachusetts and Connecticut locations. The business handles everything from routine preventive maintenance to complex system replacements for properties spanning multiple buildings.
What distinguishes Medford Wellington is their ability to serve as a single point of contact for facilities requiring multiple trade services. Reviewers repeatedly mention the company's handling of commercial HVAC systems across multiple locations, with one client noting quarterly preventive maintenance programs covering six different sites. The business also addresses specialized needs including gas line repairs, refrigeration systems, and commercial roof-top unit replacements. Their responsiveness during urgent situations sets them apart, multiple reviewers describe same-day or next-day arrivals for issues other contractors failed to resolve.
Customer stories from reviews reveal specific scenarios demonstrating their service approach. Stephanie Hastings described reaching out during the holidays for her dog boarding facility when prior contractors had failed to resolve persistent issues, Robert resolved the problems efficiently, allowing her business to continue operating. Kylie Birkhimer recounted her church experiencing a gas leak, praising how Medford Wellington coordinated with city officials while keeping her informed throughout the repair process. Daniel Stenson's review highlights a same-day RTU replacement during an urgent situation, with the team subsequently establishing ongoing preventive maintenance across his company's six locations.
What Customers Say
Across 21 reviews averaging 4.3 stars, customers repeatedly praise the company's 24/7 responsiveness and multi-trade capabilities. Positive reviewers highlight Robert, Rob, and Jada by name for accommodating scheduling and clear communication. The single 1-star review addresses a driver's road behavior rather than service quality, while satisfied customers describe solving problems other contractors could not fix.
Working Hours
| SundayToday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Services
HVAC Repair & Maintenance
Diagnoses and repairs heating and cooling systems, including preventive maintenance programs for commercial properties.
Commercial Refrigeration
Service and repair for commercial refrigeration units, praised by reviewers for handling facility refrigeration needs.
Plumbing Repairs
Plumbing repairs ranging from routine fixes to urgent issues, with reviewers describing comprehensive facility repair capabilities.
Gas Line Repair & Installation
Gas line repairs including emergency response, Kylie Birkhimer's review describes coordination with city officials for church gas leak repair.
Emergency Service
24-hour emergency response every day, with reviewers describing same-day arrivals for urgent situations.
Commercial HVAC Installation
Installation of commercial HVAC systems including roof-top unit replacements, with reviewers noting multi-location setup capabilities.
Preventive Maintenance Programs
Quarterly and scheduled maintenance programs for HVAC systems across multiple commercial locations.