RER Fuel Services

RER Fuel Services supplies heating oil and comprehensive HVAC solutions to communities throughout Eastern Massachusetts, including Billerica, Concord, Burlington, Lexington, and eleven other towns. The company maintains a perfect 5.0-star rating across six verified customer reviews, reflecting consistent delivery on service commitments. Operating from their Billerica headquarters on Nashua Road, RER Fuel serves both residential customers and light commercial properties across Bedford, Chelmsford, North Reading, Winchester, Wilmington, Reading, Woburn, Lincoln, Tewksbury, and Carlisle. Their service window runs Monday through Friday from 7:30 AM to 3 PM, accommodating standard scheduling needs for oil delivery and system maintenance.

What distinguishes RER Fuel from larger regional suppliers is their commitment to direct human communication, no automated phone systems or customer service intermediaries stand between callers and real assistance. The company operates as an authorized service provider for most major heating and cooling manufacturers, enabling them to recommend and install equipment matched to each homeowner's specific requirements. Their three-tiered service contracts (Gold, Silver, and Bronze) allow customers to customize the level of preventive maintenance and priority response they receive, while their auto-fill program monitors consumption to prevent mid-winter supply gaps. RER Fuel also guides customers through the MassSave process, assisting with weatherization audits, rebate applications, and HEAT loan paperwork, services that significantly reduce the net cost of heat pump and boiler upgrades.

Customer reviews repeatedly highlight technician Jeff and his team's approach to complex installations. One homeowner described how Jeff replaced a 37-year-old furnace alongside a weeping oil tank and added a heat pump, handling all MassSave paperwork while maintaining transparent pricing throughout. Another reviewer noted Jeff installed a new EK boiler, returning voluntarily to re-test combustion efficiency and explain the system's operation. A third customer emphasized Jeff's follow-through on the MassSave rebate process, describing his guidance as making what could have been overwhelming feel straightforward. These scenarios illustrate the hands-on problem-solving that reviewers consistently cite.