Matley Plumbing & Heating Co

Matley Plumbing & Heating Co is a four-generation family business based in Pepperell, Massachusetts, specializing in plumbing, heating, and cooling systems for residential and commercial customers. Founded by Handel Matley Sr., the company traces its roots to 1927, making it nearly a century old. With a 4.8-star rating across 24 verified reviews, the company serves extensive areas across Massachusetts including Pepperell, Groton, Townsend, Fitchburg, Lowell, and surrounding communities, as well as parts of southern New Hampshire. Their office operates Monday through Friday from 7:30 AM to 4 PM and Saturday from 9 AM to 4 PM, with closed, providing flexible scheduling options for homeowners and businesses alike.

What distinguishes Matley from other regional contractors is their multi-generational expertise combined with full-service capabilities spanning water heaters, heating systems, cooling equipment, and comprehensive plumbing repairs. The company offers both service and installation work, handling everything from routine maintenance to complex system replacements. Their inventory includes plumbing parts for immediate repairs, and they maintain in-house capabilities to address various heating and cooling challenges without requiring multiple subcontractors.

Reviewers consistently highlight specific technicians who delivered exceptional service. Nick Crawford received multiple mentions for same-day toilet leak repairs and follow-up visits, with one customer noting his polite and thorough approach. Gary McQuaide assisted with tankless water heater installations, while Susan Vasapoli helped customers navigate hot tub purchases. Christopher Drescher praised Chris Boucher and Nick Crawford for their professionalism alongside the administrative team, emphasizing responsiveness that differentiated Matley from competitors who were unresponsive or unhelpful.