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Claim This BusinessAbout I Know a Guy LLC
I Know a Guy LLC maintains a perfect 5-star average across 108 client reviews, establishing the business as one of Baltimore's most highly rated appliance repair specialists. Operating from the Baltimore metro area, the company dispatches licensed technicians to handle both residential appliance failures and broader handyman needs throughout the city and surrounding Maryland communities. Their service menu covers major household appliances including refrigerators, washers, dryers, and microwaves alongside general home maintenance tasks ranging from plumbing fixes to lighting upgrades and bathroom remodeling.
The company's certification portfolio includes EPA608 handling credentials and AST certification, qualifications that enable technicians to work on refrigerants commonly found in residential cooling equipment. Unlike contractors who specialize exclusively in one trade, I Know a Guy LLC positions itself as a multi-service provider capable of addressing several simultaneous household needs during a single visit. This approach eliminates the administrative burden of coordinating multiple specialists and allows for more flexible scheduling compared to narrowly focused appliance repair shops.
Reviewers consistently highlight Mason as the primary technician arriving at their doors, with multiple customers specifically naming him for same-day emergency response during appliance failures. One reviewer recounted an urgent refrigerator breakdown in New Freedom, Pennsylvania, located outside the primary service territory, where Mason traveled to perform a same-day repair rather than leaving the customer stranded. Another reviewer detailed a complex refrigerator door hinge replacement requiring ordered parts, noting Mason's proactive communication throughout the multi-week wait and his professional demeanor despite delivery delays. Courtney Judy described Mason saving her family from purchasing a new dishwasher by repairing their existing unit, a scenario demonstrating the company's priority toward economical solutions over replacement sales.
What Customers Say
All 108 reviews carry 5-star ratings, making this the highest-rated appliance repair listing in the directory. Six reviewers explicitly reference same-day or emergency repair availability, with three mentioning Mason by name. Communication quality appears as the most consistent praise across negative and positive feedback alike.
Services
Refrigerator Repair
Diagnostic and repair services for household refrigerators including door seal and hinge adjustments, temperature regulation problems, and compressor issues.
Washer and Dryer Repair
Laundry appliance maintenance covering water inlet faults, drainage problems, heating element failures, and drum malfunctions for both front and top-load models.
Microwave Repair
Built-in and countertop microwave oven repair addressing turntable failures, heating inconsistencies, and electronic control panel issues.
Plumbing Repairs
Leaky sink fixture repair and general plumbing maintenance including pipe fitting adjustments and under-sink component replacements.
Wall Repair and Patching
Interior wall surface restoration covering hole filling, texture matching, and paint-ready finishing for damaged drywall.
Lighting Installation
Fixture upgrade services including new light fixture mounting, electrical wiring connections, andswitch plate installations.
Bathroom Tile Work
Retiling services for bathroom surfaces including backsplash installation, grout repair, and tile replacement for aged or damaged areas.