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About Kelly Plumbing & Heating
Kelly Plumbing & Heating operates as a plumbing and heating contractor serving Baltimore, Maryland, and maintains a 4.1-star average across 34 customer reviews. The business handles residential plumbing repairs, water heater replacements, and drain cleaning services. Customers describe receiving responsive communication and same-day service options when facing urgent household plumbing issues.
This contractor distinguishes itself through proactive problem-solving approaches. Multiple reviewers recount experiences where technicians diagnose issues remotely and offer solutions before arriving onsite, saving customers unnecessary service call fees. The business follows up after completed work to ensure resolution satisfaction, a practice several reviewers highlight as unexpected and appreciated.
Customer accounts reference rapid 30-minute response times during emergencies and solution-first consultations that prevent costly repeat visits. One reviewer describes a kitchen sink blockage resolved through targeted guidance rather than immediate on-site charges. Another recounts scheduling delays from a competing plumber that prompted a same-day callback and efficient repair completion.
What Customers Say
Three of five detailed reviews praise same-day or within-one-hour response times, while the sole 2-star review documents a bathroom renovation with curing failures and paint adhesion issues. Positive reviewers consistently mention post-service follow-up calls.
Services
Plumbing Repair
Diagnostic and repair services for leaks, pipe damage, and fixture malfunctions in residential settings.
Water Heater Installation
Replacement and installation of traditional and tankless water heater systems for homes.
Drain Cleaning
Clearingstubborn sink, tub, and main sewer line blockages using professional snake equipment.
Emergency Plumbing Response
Rapid dispatch for urgent residential plumbing failures including same-day service options.
Pre-Visit Consultation
Remote troubleshooting guidance to attempt solutions before scheduling on-site service calls.