Industrial Ladder and Supply Co

Industrial Ladder and Supply Co operates in Jessup, Maryland as a specialized ladder and equipment distributor serving the Baltimore metropolitan area and surrounding communities in Anne Arundel and Howard counties. The business maintains a 3.8-star rating compiled from 25 customer reviews, with operating hours extending from Monday through Friday, 7 AM to 5 PM. The company focuses on distributing professional-grade access equipment including extension ladders and tool storage solutions, positioning itself as a supplier primarily serving contractors and trades professionals alongside retail customers seeking quality ladder products.

What distinguishes Industrial Ladder and Supply Co within the regional market is their inventory of professional System One tool boxes and specialized ladder configurations not typically found at mainstream home improvement retailers. Several reviewers referenced their extension ladder selection, indicating a focus on heavier-duty residential and commercial-grade access equipment. The Jessup warehouse location facilitates will-call orders for customers preferring to inspect merchandise before purchase, though one reviewer noted challenges with the online ordering platform that required multiple follow-up communications to complete the transaction.

Customer experiences reveal contrasting service levels depending on the specific interaction. Bob Jermalowski reported straightforward purchasing of tool boxes with responsive customer service and fair pricing. However, Jeff O encountered significant friction with online ordering requiring multiple calls and emails across locations before securing a pickup time, though the Jessup warehouse staff ultimately salvaged the transaction. More concerning, The Haddy's described receiving a damaged extension ladder with delivery personnel ignoring placement instructions, coupled with an unresolved replacement request after three months of waiting. Tom shepeta documented paint scratches on a vehicle following rack installation work, noting managerial indifference to the damage.