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Claim This BusinessArctic Inc Heating & Cooling has served Grand Rapids homeowners since 1983, building over four decades of expertise in residential and light commercial climate control. The company holds proper licensing and insurance, providing free estimates on all new equipment and 24-hour emergency service for furnace and AC failures. With 15 verified reviews earning a 4.7-star average, customers consistently cite the team's professionalism and fair pricing. The business handles repairs, full system replacements, upgrades, and new construction projects across the greater Grand Rapids area.
What distinguishes Arctic Inc from neighboring contractors is their specialization in advanced climate solutions. They install and service heat pump technology, multi-zone heating systems, and geothermal setups, capabilities that few Grand Rapids-area HVAC companies offer. Their work with the Fallasburg Historical Society demonstrates expertise in preserving sensitive environments, using climate monitoring systems to protect collections in four historic properties. The company services most major heating and cooling brands, giving customers flexibility in equipment selection while providing authoritative guidance on efficiency upgrades and system sizing.
Customer reviews highlight specific technicians by name, including Steve, who arrived the same day during a heat wave to repair a furnace and shared maintenance tips. Kim handles scheduling with responsiveness that reviewers praise, while Oscar and Fisher earned recognition for thorough installations that addressed a homeowner's concerns. The most distinctive story comes from a customer whose AC quit during a summer heat wave, another contractor quoted $3,800 to repair or $9,000 to replace, but Arctic Inc identified mice-chewed wiring and completed the fix for $200, saving thousands and restoring comfort within an hour.
Twelve of fifteen reviewers award 5 stars, with customers consistently praising named technicians Steve, Kim, Oscar, and Fisher for same-day response, fair pricing, and fast diagnoses. The lone mid-range review cites cost concerns, while positive feedback highlights emergency service during heat waves and repairs that cost a fraction of competitor estimates.
Furnace diagnostics, repairs, and tune-ups for all major brands with 24-hour emergency availability.
AC repairs, replacements, and new system installs with same-day service during heat emergencies.
Installation and servicing of modern heat pump technology for year-round efficiency.
Specialized geothermal system installation, including complete remove-and-replace projects.
Multi-zone climate control design and installation for homes with varying heating needs.
Boiler services including new installations and integration with existing heating systems.
Complete heating and cooling system design and installation for new residential and commercial builds.