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About Grand Heating and Cooling
Grand Heating and Cooling operates as an HVAC contractor serving the Grand Rapids, Michigan area. The business holds a 3.7-star rating compiled from three customer reviews, offering residential heating and cooling services to homeowners throughout the city and surrounding Kent County communities. While the company does not maintain a public website, it can be reached directly at (616) 247-7562 for service inquiries and emergency repairs.
Without a digital storefront or listed service guarantees, Grand Heating and Cooling distinguishes itself through direct customer relationships rather than marketing materials. The business appears to focus on responsive service and parts availability, with the ability to coordinate after-hours pickups for customers needing specific components.
Customer feedback reveals a mixed but telling service history. One reviewer, Kevin Crots, recounts working with Dave who arranged an after-hours meetup to sell a needed part, describing the technician as friendly and knowledgeable about the service. However, another reviewer, Melissa R, reports a significantly negative interaction involving unprofessional communication on the phone. These contrasting experiences suggest service quality may depend on individual technician interactions rather than standardized company protocols.
What Customers Say
Two of three reviewers highlight specific positive experiences: Kevin Crots names technician Dave and praises his after-hours availability and product knowledge. The lone negative review from Melissa R cites unprofessional behavior, specifically someone screaming during a phone conversation. The 3.7-star average reflects this divergence, with customers either praising friendly, flexible service or encountering communication issues.
Services
Heating System Repair
Diagnosis and repair of malfunctioning furnaces and heating equipment to restore warmth during Michigan winters.
Cooling System Repair
Air conditioning repair services to address cooling failures during Grand Rapids summer heat waves.
Parts Sales
Retail sale of HVAC components available for direct purchase, with after-hours pickup options for urgent needs.
System Maintenance
Routine service to maintain heating and cooling equipment efficiency and prevent unexpected breakdowns.
New Equipment Installation
Installation of new heating and cooling systems for existing homes and new construction projects.