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Claim This BusinessKentwood Plumbing & Heating, Inc. has served Grand Rapids-area homeowners for over 30 years, building a reputation documented across 62 client reviews that collectively award the business a 4.4-star rating. The locally operated contractor provides plumbing and heating services throughout the Grand Rapids metro, handling everything from emergency repairs to annual system maintenance. Technicians arrive in marked vehicles wearing company identification, and estimates are provided before any work begins.
What distinguishes this contractor from competitors emerges clearly in customer feedback: service is fast, transparent, and focused on actual needs rather than upselling. Susan Stewart specifically praises the company for never selling her things she does not need, while Travis Bergy highlights that quotes come free of charge, a policy that saves homeowners money before a single repair begins. The combination of honest pricing and responsive service creates a straightforward relationship that reviewers repeatedly describe as refreshing.
Customer stories put faces on that service quality. When Susan Stewart's air conditioning failed during a heat wave and her health condition made heat intolerable, Kentwood sent a technician who arrived in under an hour and completed repairs in less than 60 minutes. For Travis Bergy, technician Bill arrived exactly on time, provided an accurate quote, and completed valve replacements with precision. Bethany's review describes technicians Christian and Pete handling a complex situation: installing a new furnace, quality-checking a stove and gas line installation, and replacing deteriorating pipes discovered during the work, all performed respectfully and thoroughly.
All five detailed reviews award 5 stars, with three customers specifically naming technicians Bill, Christian, and Pete. Two reviewers highlight emergency response speed, including a same-hour arrival during a heat wave. No negative feedback appears in available reviews.
| Sunday | Closed |
| Monday | 7 AM–5 PM |
| Tuesday | 7 AM–5 PM |
| Wednesday | 7 AM–5 PM |
| ThursdayToday | 7 AM–5 PM |
| Friday | 7 AM–5 PM |
| Saturday | Closed |
Same-day emergency air conditioning repairs and annual tune-ups for systems showing decreased performance.
New furnace installation with quality-checked work, plus repairs and annual maintenance appointments.
Indoor shut-off valve replacements, outdoor spigot and valve repairs, and pipe replacement for deteriorating lines.
Humidifier maintenance and system checks to improve home air quality year-round.
Stove and gas line installation, quality checking, and repairs including old gas line remediation.