Keyes Refrigeration Inc.

Keyes Refrigeration Inc. has been a fixture in Grand Rapids, Michigan for more than two decades, earning a 4.1-star average from 24 customer reviews. The contractor specializes in commercial refrigeration and air conditioning systems, serving businesses and homeowners across the greater Grand Rapids area, including nearby communities like Wyoming, Kentwood, and Walker. Their service menu covers everything from walk-in freezer repairs to routine AC maintenance for residential clients, making them a versatile option for properties that need both cooling comfort and cold-storage reliability.

What distinguishes this contractor is their ability to handle both reactive repairs and proactive preventive maintenance under a single roof. Kevin Hastings, identified as a sales engineer, has drawn praise for his rapid communication and same-day paperwork turnaround. The positive reviews suggest a company that values clear updates during service calls and structured follow-up, which can be rare in an industry where technicians often vanish after the initial visit. Commercial facility managers have specifically noted the convenience of scheduling repair work alongside scheduled maintenance inspections, streamlining vendor relationships for property portfolios.

Customer experiences tell a mixed story on execution. One reviewer described three separate tech visits for a commercial water-fountain issue, with the first two attempts failing to resolve the dripping problem and inadvertently creating new malfunctions along the way. A supervisor eventually intervened and completed the job in under an hour, though the resulting invoice sparked a dispute over billing for trips and off-site labor. In contrast, another commercial customer reported that Kevin Hastings handled both a freezer repair and a preventive maintenance agreement with responsiveness that earned a five-star endorsement. The gap between these experiences suggests that client outcomes may depend on how quickly issues are escalated to management.