Pleune Service Company

Pleune Service Company has served Grand Rapids and surrounding West Michigan communities since 1945, establishing itself as a fixture in the mechanical contracting trade. With an A+ rating from the Better Business Bureau and a 3.4-star average drawn from 20 client reviews, the company handles a breadth of work spanning heating, cooling, and refrigeration for both residential homeowners and commercial businesses. Their service area encompasses Grand Rapids proper as well as neighboring cities such as Wyoming and Kentwood, positioning the contractor as a regional resource for properties across Kent County.

The contractor distinguishes itself through weekday availability beginning at 7:30 AM, flexible scheduling through a dedicated account representative, and a preventive maintenance program designed to protect equipment investments throughout the year. Commercial clients benefit from in-house expertise capable of handling new construction installations, system replacements, and ongoing service contracts. The company also offers indoor air quality solutions, rounding out their offering beyond traditional heating and cooling repair.

Julie Osborn, a commercial client, credited technician Curtis with rapid response during an urgent situation, noting that account representative Kyle coordinated a swift resolution. Positive reviews consistently name individual technicians while criticizing back-office operations, suggesting a gap between skilled field performance and customer service responsiveness. Ken Fortier, a commercial customer with multiple years of experience, reported that technicians performed excellent work but that internal scheduling delays stretched a straightforward A/C repair across three days. Multiple negative reviews cite driver behavior concerns, with drivers observed using phones behind the wheel and exhibiting aggressive conduct in residential neighborhoods including Ravenna.