Shoemaker, Inc.

Shoemaker, Inc. has served the Grand Rapids, Michigan community as a heating equipment supplier since its founding, providing parts and equipment to both residential homeowners and the HVAC contractors who serve them. With a near-perfect 4.9-star rating across 19 verified customer reviews, the company has earned a reputation for reliable counter service and fast access to hard-to-find heating components. The business operates weekdays from 7:30 AM to 4:30 PM from its Grand Rapids location at 36th Street, making it accessible for same-day parts pickup during normal business hours.

Unlike typical HVAC installation companies, Shoemaker, Inc. operates as a wholesale supplier and distributor, catering specifically to trade professionals and homeowners who need immediate access to heating equipment and replacement parts. The counter and warehouse staff regularly assist contractors running service calls, helping them identify correct components on the spot. This contractor-facing model means customers buying parts directly often receive guidance from staff who understand diagnostic challenges firsthand, having helped other technicians troubleshoot the same issues.

Ricky, a counter specialist at the 36th Street branch, receives consistent praise across multiple reviews for going above and beyond standard parts counter service. Greg Grecheski describes him as his go-to person who is knowledgeable, dependable, and works with urgency. Another reviewer notes Ricky returns calls and emails promptly and has helped coordinate parts orders for Schaafsma Heating and Cooling. Rob, another counter associate, draws commendation for ensuring customers receive the correct parts with a positive attitude and smile, with one reviewer specifically noting his ability to assist with equipment selection. Juan provides after-hours pickup availability on weekends for contractors whose crews need parts quickly to resume installations.