Big Ben Enterprises

Big Ben Enterprises holds a perfect 5.0-star rating across 5 verified client reviews in Lapeer, Michigan. This HVAC contractor operates with 24-hour availability, ensuring residents have access to heating and cooling support regardless of the time of day or night. The company handles both residential furnace and air conditioning system replacements, serving homeowners throughout the Lapeer area who need reliable climate control solutions.

What distinguishes this contractor from competitors is their documented commitment to customer priority and responsiveness. Multiple reviewers emphasize that unlike other companies that seemed to treat service calls as optional, Big Ben Enterprises made clients feel like genuine priorities from the first contact. The team demonstrates willingness to accommodate emergency scheduling, including same-day arrivals during extreme weather conditions and adjusting schedules to address urgent needs within hours.

Reviewers specifically commend technicians Rob and Shane for their professionalism during furnace replacements, noting fair pricing and thorough work. During a sub-zero temperature emergency, a technician named Ben arrived within two hours of the initial call, completed repairs quickly, and took time to explain the work performed. Another reviewer recounts that during the hottest week of the year when their AC failed, Big Ben Enterprises was the only company able to fit them into their schedule, with Shane not only repairing the unit but also teaching the homeowner proper maintenance procedures.