Blue Flame Propane

Blue Flame Propane delivers propane to homes and businesses across multiple Michigan communities including Richmond, Lexington, Lapeer, and surrounding areas. The company holds a 3.9-star rating drawn from 96 customer reviews, reflecting a mix of satisfaction and criticism in their service history. They provide 24/7 emergency service for urgent fuel needs, with standard business hours Monday through Friday from 8 AM to 5 PM and Saturday mornings until noon. The business operates from a location on Foster Road in Richmond and serves customers throughout the Thumb and mid-Michigan regions.

What distinguishes Blue Flame Propane from basic fuel suppliers is their commitment to comprehensive customer support and flexible payment options. They offer a budget payment plan allowing customers to spread costs evenly across the year, plus a frequent fill program for those who prefer regular deliveries without scheduling each order. Their website includes a safety portal with propane tips, cylinder safety guidelines, and immediate guidance for customers who smell gas, demonstrating investment in customer education beyond simple fuel delivery.

Customer experiences with Blue Flame Propane reveal a mixed picture. Reviewer darrell hart awarded five stars and praised John, a team member who answered all questions during an installation, calling the company top-notch and recommending their services. However, reviewer Commandeur Kim described a markedly different experience, recounting how a holiday weekend propane emergency led to disconnected phone systems, lost customer records, delayed deliveries, and zero communication from management despite repeated calls. The same reviewer noted that a Harmon delivery driver who finally arrived expressed concern about not receiving the delivery request sooner, suggesting breakdowns in internal communication rather than frontline driver dedication.